A.Y. Sovereign Solicitors Limited is committed to high quality legal advice and client care.
At any stage if you are unhappy about our services including our bill, we will be happy to discuss the matter with you. We will try to resolve your concern promptly, fairly and effectively. We will not charge you for resolving your concerns as we believe that this will help us to improve our standards.
We have a three-stage procedure for receiving and resolving complaints:
Stage 1:
- Please raise your complaint, either in writing, or by email, to the Solicitor/Consultant in charge of your case. We will acknowledge receipt (acknowledgement letter / email) of your complaint within three working days of receiving it. We will send you our Complaint’s Procedure at this stage.
- The Solicitor/Consultant will investigate your complaint and will also let one of the Directors (Mr. Ayodeji Adesina) know about your complaint. Mr. Adesina’s email address is ayodeji@aysovereign.com. If your complaint is against one of the Directors, the other Director of the firm will deal with the complaint with input from the Director that you are not complaining against.
- The person dealing with your complaint will then contact you to discuss your complaint. If necessary, we will invite you to a meeting to discuss and hopefully resolve your complaint. We will do so within 14 days of sending you the acknowledgement letter / email.
- We will then send you a detailed written reply to your complaint, including our suggestions for resolving the matter (or any solutions that has been agreed with you) and this will be done within 21 days of sending you the acknowledgement letter / email.
Stage 2:
- If you remain dissatisfied with the way that the Solicitor/Consultant has resolved your complaint, you can ask for a further review of your complaint by the other Director of the firm (Mr. Alexander Adeyemo), whose email address is alex@aysovereign.com. Mr Adeyemo will make a final decision on the matter and advise us as to whether we should explore other alternative options to resolve the matter.
- We will communicate further with you within 7 working days of the detailed written reply and we will let you know when Mr. Adeyemo will complete the outcome of his own review. We anticipate that we should be able to let you know of the outcome of the further review and of our final decision within 14 working days of the detailed written reply.
Stage 3:
3.1 If upon receipt of the further final decision letter from Mr. Adeyemo and you remain unsatisfied with our handling of your complaint, you can escalate your complaint by contacting the Legal Ombudsman (LeO) at this address , Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
You can also e-mail the Legal Ombudsman (LeO) at enquiries@legalombudsman.org.uk or telephone them on 0300 555 0333, or +44 121 245 3050 if calling from overseas to consider the complaint. Please note that not everybody is eligible to make a complaint through the Legal Ombudsman, however individuals are eligible.
- For further information, please access the Legal Ombudsman (LeO)’s website: www.legalombudsman.org.uk. Any complaint to the Legal Ombudsman (LeO) must usually be made within six months of the date of our final decision on your complaint.
- Please be aware that the time limits for referring a complaint to the Legal Ombudsman will be no later than:
- one year from the date of the act or omission being complained about; or
- one year from the date when the complainant should have realised that there was cause for complaint.
3.4 The Legal Ombudsman will retain the ability to apply Rule 4.7, which allows an Ombudsman to exercise discretion to extend the 1-year time limit for specific customers if, on the evidence, it was fair and reasonable to do so.
3.5 If you are concerned about the conduct of the practice, you can contact the Solicitors Regulatory Authority, whose address is Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
In conclusion, we hope that we would be able to resolve issues between ourselves amicably. We pride ourselves on the excellent quality of service we offer and in the many very satisfied clients we have. We would hope you will be another.
Updated on 13th August 2025